A Detailed Review of Delta Airlines

As one of the oldest airlines in the USA, Delta has been operating since 1934, carrying passengers across the Americas. Known for its vast network and excellent service, Delta is a go-to airline serving within the USA and has a wide selection of international flight destinations. Delta operates flights to more than 300 destinations worldwide with a fleet of around 900 aircraft. But how does Delta compare to other airlines? This review will explain what to expect from Delta Airlines, when it’s a great option, and when you might want to explore alternatives.

When to Use Delta Airlines

Routes and Destinations

Delta Airlines offers an extensive network of routes, covering major U.S. cities and international destinations across North America, Europe, Asia, Africa, and Latin America. Whether you’re travelling for business or leisure or as a digital nomad relocating to your next destination, Delta has options for almost every route. The airline operates out of major US hubs such as New York, Atlanta, and Minneapolis, making it one of the best airlines in the US due to its accessibility.

Best For

Delta is ideal for travellers who want to prioritise comfort, reliability, and an extensive route network. It’s an excellent choice for comfortable long-haul international flights leaving to and from the USA. Families and leisure travellers can also benefit from Delta’s wide range of amenities, including in-flight entertainment and meal options, especially on longer flights. Those who value customer service and an established frequent flyer program will appreciate the benefits of flying with Delta.

When NOT to Use Delta Airlines

Delta Airlines may not be your first choice if you simply just want to get from A to B. It is not considered a budget airline, and simple and short-haul flights are often more expensive than with alternative operators. Unless you are interested in upgrades and collecting points through its loyalty program, you may be better off using an alternative American carrier.

Pros and Cons

Pros:

• Extensive flight network with both domestic and international routes from the USA.
• Excellent in-flight service, including complimentary meals and snacks on longer flights.
• High levels of customer satisfaction with reliable and friendly staff.
• Delta SkyMiles loyalty program for frequent flyers has numerous benefits.
• High standard of comfort in both economy and premium cabins.
• Ample legroom and complimentary in-flight entertainment, including movies, TV shows, and music.

Cons:

• Higher ticket prices compared to low-cost carriers.
• Additional fees for checked luggage, seat selection, and upgrades.
• Inconsistent service levels during peak travel times.
• Some flights may have limited meal options, particularly on shorter routes.
• Premium cabin amenities can be hit or miss depending on the route and aircraft.

Booking Experience

Website and App Usability

Both Dellta’s website and app are very user-friendly, with simple navigation and an easy step-by-step process for making your booking. Additional extras are clearly labelled, and the process is easy to follow from start to finish. You will also find the app is a practical way to store your boarding passes and access live updates on the go.

Payment and Ticketing

Delta accepts a wide range of payment methods, including credit and debit cards, and offers flexible options for booking flights on the website and in the app. Delta offers competitive prices. However, it’s essential to check the add-on fees for checked luggage, seat selection, and upgrades, as these can quickly increase the total cost of a ticket. The additional fees are clearly labelled on the website, so you should be able to see them as you go through the process.

Delta Airlines Baggage Policy

Delta’s baggage policy is more generous than many low-cost carriers’, though there are still fees for checked bags and carry-ons. Make sure to check the options for your route, as these can change depending on whether you are flying domestically or internationally.

• Personal item: Free (must fit under the seat).
• Carry-on bag: Free for most passengers, with size limits of 22″ x 14″ x 9″ (56 cm x 35 cm x 23 cm) and weight limits of 15 pounds (7 kg).
• Checked bags: Fees range from $30 for the first checked bag to $100 for additional items. The maximum size is 62 inches (157 cm) in total dimensions, with a weight limit of 50 pounds (23 kg) per bag.
• Overweight/oversized bags: Additional charges apply for items exceeding weight or size limits.
• Delta offers more generous baggage allowances for frequent flyers or those traveling with its premium cabin service.

In-Flight Experience

Food

Delta provides complimentary snacks and beverages on shorter flights and full meal options on long-haul international flights. Passengers in premium cabins enjoy more extensive meal offerings, often featuring fresh, high-quality food. While economy-class meals vary depending on the route, Delta strives to provide quality options, and dietary accommodations can be made if requested in advance.

Entertainment

Delta Airlines offers a wide range of in-flight entertainment, including movies, TV shows, music, and games on most long-haul flights. Passengers can access free Wi-Fi on select aircraft, with an option to purchase a more robust service for streaming. In-flight entertainment is available via seat-back screens on most long-haul flights, and passengers can use their personal devices for entertainment on shorter routes.

Does Delta Airlines Have Wi-Fi on Board?

Wi-Fi is available on most Delta flights, and the airline has been rolling out Wi-Fi connectivity across its fleet. The service is generally reliable for basic tasks like browsing the web and checking emails. However, heavy usage, such as streaming, can result in slower speeds, and Wi-Fi may come at an additional cost for some aircraft. Wi-Fi is free for SkiMiles members across flights that have it.

Delta Airlines Customer Service

Customer Service

Delta Airlines is recognised for its polite and helpful staff, who offer an excellent customer service experience. As Delta is a mid-range flight operator, you will have a better experience than that of a budget airline. However, it is by no means a luxury carrier, so you should expect a good experience but nothing exceptional. If you are a member of their rewards program, you can have access to more benefits to help give you a fantastic experience. Staff will do their best to help with any problems and are committed to resolving issues as soon as possible.

Reliability

Delta Airlines has a strong on-time performance record, regularly ranking among the most reliable U.S. carriers. However, delays and cancellations can occur like any airline, particularly during peak travel times or adverse weather. Staff members are proactive in responding to delays and disruptions, and you will find that both the staff and the app will do their best to rectify any issues.

Alternative Airlines

Comparisons

If you’re considering alternatives to Delta Airlines, here are a few options:

• American Airlines: A major competitor that offers similar routes and services but a slightly different loyalty program and list of destinations.
• Southwest Airlines: Southwest is an excellent option for travellers looking to avoid extra luggage charges due to their no-fee-on baggage policy.
• United Airlines: United is possibly the closest competitor in terms of flight experience and price. However, they have a wider selection of destinations with more of a focus on Asia.

Final Thoughts

Connecting the Americas to the world, Delta is a reliable airline offering comfort while providing a good customer service experience. It is especially recommended for long-haul flights as you will have a smoother experience than that of a budget airline, making your journey more enjoyable. Delta may not be the cheapest option, but it will provide reliability, comfort, and a pleasant experience with its friendly staff. It is an excellent choice for digital nomads travelling long hauls who want to arrive at their destination on time after having a reasonably comfortable flight.

Have you flown with Delta Airlines? We’d love to hear about your experience! Share your thoughts below and let us know how you feel about their service, comfort, and overall value.